In-app support
The fastest route for anything about a live booking. Open the booking in Klina and use in-app messaging — your booking details come through with it.
Support
We're here to help.
Whether it's a question about a booking, a payment, or joining as a professional — here's how to reach us and what to expect.
Safety concerns
Every active booking includes a built-in safety alert in the app. For urgent safety matters, always contact your local emergency services first.
Email us
Bookings, charges, escrow releases, verification, or anything about working with Klina as a professional.
hello@getklina.appHelp topics
Common questions, sorted.
Booking a clean
Choose your service, enter your property details, and pick a time. You'll see the all-in price before you confirm, then Klina matches you with a verified professional nearby.
Changing or cancelling
Manage an upcoming booking from the app. Because your payment is held in escrow rather than paid out immediately, changes are handled cleanly.
When your payment is released
Funds stay in escrow until the job is complete and you're satisfied. Nothing reaches your professional before the work is finished.
If a job wasn't right
Raise it in the app before the escrow release completes. Because the money hasn't moved yet, issues can be resolved rather than refunded after the fact.
Account verification
Verification protects everyone on the platform. Customers verify their account, and every professional completes identity verification before taking any job.
Android availability
Klina is on iPhone today. The Android app is in development and we'll announce it when it's ready.
How does Klina keep my payment safe?
Every payment is held in escrow. Funds leave your account when you book but are only released to your professional once the job is finished and you're satisfied. You're never out of pocket for work that wasn't completed.
How are cleaning professionals vetted?
Every professional completes identity verification before they can accept any job on Klina. Their track record on the platform — completed jobs, ratings, and reliability — then shapes how often they get matched.
Is the price I see really the price I pay?
Yes. Klina shows one clear, all-in price before you book. There's no haggling, no call-out fee, and no cash changing hands at the door.
What services can I book right now?
Klina is live with home cleaning in all its forms — regular cleans, deep cleans, end-of-tenancy, move in/move out, short-let turnovers, and after-builders cleans. Laundry, dry cleaning, car wash, and commercial cleaning are on the way.
Is Klina available on Android?
Klina is on iPhone today. The Android app is in development — we'll announce it as soon as it's ready.
How do I become a cleaning professional on Klina?
Download the app and choose the professional path during signup. Once your identity is verified you can start receiving job matches in your area, with payment guaranteed by escrow before you ever start work.
What if something goes wrong with a booking?
Because payment is held in escrow, nothing is released until the job is done properly. You can raise an issue directly in the app, and every active booking includes in-app messaging and a built-in safety alert.
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