Trust & Safety
What Klina Shield Actually Means for Your Booking
Every Klina booking is covered by something we call Klina Shield. Here's exactly what that covers — verification, escrow, and support.
"Trust us" isn't a policy — it's a feeling, and feelings don't hold up when something actually goes wrong. Klina Shield is our attempt to make trust a concrete set of guarantees instead of a vibe.
Verified providers, every time
ID check, biometric face-match, and background screening, completed before anyone can accept a booking. No exceptions, no "trusted" badge that skips the process.
Escrow-protected payments
Your payment is held until you confirm the job's done — the provider isn't paid upfront for work that hasn't happened yet.
Support if anything goes wrong
If a booking doesn't go to plan, there's a real support channel behind it — not a dead-end contact form.
Peace of mind, included on every single booking, not sold as an add-on.
That's what's actually inside Klina Shield — verification, protected payments, and a safety net, bundled into every booking by default.
Quick answers
Q: Does Klina Shield cost extra?
A: No — it's not an add-on or premium tier. Verification, escrow payments, and support are included on every single booking by default.
Q: What counts as "something going wrong" under Klina Shield?
A: Anything from a job not being completed to a reasonable standard through to a provider not showing up — the support channel exists for genuine booking issues, not just hypotheticals.
Join the waitlist
Be first in line when Klina launches.
Verified cleaners, protected payments, recurring care — join the waitlist and we'll let you know the moment Klina goes live in your area.
Join the waitlist